Our commitment to child safety

The Parliamentary Education Office is committed to creating a safe and respectful environment for young people and children. Our commitment includes implementing the Commonwealth Child Safety Framework, including the National Principles for Child Safe Organisations. Our Child Safe Framework compliance statement can be found on the APH website. 

Statement of commitment 

The PEO is committed to promoting and maintaining a culture that does not permit or tolerate child harm or abuse. We do this by developing and maintaining behaviours and practices that are safe for all children.

Our focus is the safety and wellbeing of children. We support and respect all children and are committed to the cultural safety of children from diverse backgrounds.

We take all complaints seriously and ensure that individuals who make complaints or reports in good faith are protected.

Our child safe statement of commitment applies to all PEO staff.

For more information about our commitment to child wellbeing and safety, please contact us.

Reporting and responding to complaints/feedback

The PEO welcomes all feedback from program participants and is committed to listening to, protecting, and taking children and young people seriously.

Let us know your feedback or complaint:

• Connect with the PEO through the Contact us page
• Tell an adult who will speak to the PEO
• Speak to a PEO or Parliament House staff member

The PEO will always act in a respectful, fair and timely way when responding to feedback and complaints, and is committed to preserving the privacy of all individuals. Below is a summary of our complaints handling process.

PEO complaint handling process

Parliamentary Education Office (peo.gov.au)

PEO complaint handling process

Parliamentary Education Office (peo.gov.au)

Description

PEO complaint handling process

• Recieved: complaint is received by the PEO
• Reviewed: complaint is reivewed and the complainant is informed that:
  • The complaint remains with the PEO, an investigation is undertakend and actions taken; or
  • The compaint is sent to another area in the Department of the Senate or an external organisation
• Resolved: outcome communicated to the complainant

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